FAQ

HOW DOES HOME DELIVERY WORK?

We deliver Tuesday through Saturday every week. If your order was placed by 5 pm it will be delivered within the following two days. Orders placed between 5 pm Thursday and 5 pm Sunday will be delivered the following Tuesday. Orders that require shipping will be mailed within the same timeframe as local delivery.

 

WHERE DO YOU OFFER LOCAL DELIVERY?

If you live within 15 miles of Springfield, IL you're covered for Local Delivery.  If you live anywhere outside that radius we've got you too! Your order will be shipped and delivered to your door by a fantastic postal service worker. If you're right on the edge and not sure, no worries! Just enter your address at checkout and our site will automatically determine if your address is eligible for Local Delivery.

IS YOUR COFFEE FAIR TRADE?

The coffee we purchase goes a step beyond fair trade. When we source our green coffee, we make sure that the price we pay is enough for the farmer who grew it to make a living wage. This means looking at the economic information available for each country we buy our beans from and making fair purchasing decisions based on that information. All of our beans are purchased in a way that treats the farmers fairly. 

 

IS YOUR PACKAGING SUSTAINABLE?

At Arrowroot we are conscious of our environmental footprint. All of our disposable cups, sleeves, and lids are made of 100% compostable or recyclable materials. To bring you the freshest coffee possible, our airtight bags come with a one-way valve to prevent a buildup of coffee's natural gases and a resealable zip-top for day to day use. In order to meet these essential quality standards, our bags are currently only 60% compostable. If you wish to compost our bags please remove the valve first. 

DOES A DARK ROAST HAVE MORE CAFFEINE?

That is a trickier question than it may seem. Short answer: When the same weight of beans is used, a cup of dark roasted coffee has more caffeine. Long answer: The process of roasting coffee burns off some of the caffeine in the beans. Dark roasts typically roast for more time and to a higher temperature than light roasted coffees, causing more of the caffeine to be burnt off. So per bean light roasted coffee contains slightly more caffeine. However, when properly brewed a dark roasted coffee will produce a more caffeinated cup compared to a light roast. How can that be? Along with burning off caffeine, dark roasted coffee loses more moisture while roasting, making the beans weigh less than a light roast. This means that more dark roasted beans are needed to make the same size cup of coffee. Even though the dark roasted beans contain slightly less caffeine, the cup ends up with a higher amount of caffeine because more beans are used. 

WHY DO SOME COFFEES HAVE AN OILY SURFACE?

Coffee beans contain many natural oils. When oxygen enters the beans, it will cause these oils to come to the surface. This process can happen in two ways. One is when the coffee is roasted. Coffee that is roasted beyond a dark roast will expand and allow large amounts of oxygen to enter the bean. This can cause those oils to come to the surface. Roasts this dark are commonly known as a "French Roast" or sometimes an "Italian Roast." The other way beans start to produce this oil is over time as oxygen slowly enters the bean. The length of time for this process depends on the bean and roast level but eventually, all beans will produce an oily surface.